Technical Support - Spain and Italy (all genders)

Location: Preferably Vienna or you live in Germany, Austria, Spain or Italy with a valid work permit
Language requirements: Full professional Spanish, Italian and English - to apply please send your CV in English
Experience requirements: 2 years in technical customer support, sales or similar areas with both Spanish and Italian market
Gross salary range: 30k - 49k/Year 
Employment type: full time according to local labor law, no freelancing

Who We Are: At fiskaly, innovation drives us. We're reshaping the landscape of fiscal compliance with our cloud-based solutions for electronic receipts and invoices. Our team thrives on diversity and collaboration, committed to creating a supportive environment where everyone's contributions are valued. Join us to play a key role in our mission.

The Role: As a Customer Success Manager at fiskaly, you are not only the first point of contact for technical questions from our customers, you are also solution-oriented and eager to learn. You answer support tickets, reproduce errors and create helpful guides and FAQ articles. You will take part in technical kick-off calls and immerse yourself in a working environment that combines daily learning with fun and adventure.

Your Responsibilities

•  Main interface: You will learn to act as a bridge between our customers and the Sales and Development Teams. Your influence is crucial to our success
• Technical expertise: You will regularly analyze and communicate specific technical requests from our customers. Besides others, a typical task for you will be to create documentation materials together with your team colleagues. 
• Development and specialization: While you help shaping our self-service solution and document customer-specific requests, you will have the opportunity to develop according to your interests and strengths
• Dynamic working environment: Our scale-up environment constantly offers new challenges and allows you to actively shape your own career path. Boredom is a foreign word with us

You're a fit if

• You are authentic: We strive for a diverse environment where people of all genders feel valued and welcome
• You have a technical background: Ideally, you have experience in technical support, customer support or similar areas, or you have a strong technical affinity and good communication skills
• You are customer-focused: You are service oriented and have a good understanding of technical concepts
• You can work independently: You are used to working autonomously and taking your responsibility
• You can prepare information in an accessible way: You are able to communicate complex information from the Development Teams to our customers in an easy understandable way
• You have experience in designing materials: You have experience in creating customer materials such as guides, documentation, videos, tutorials, workshops, diagrams, FAQs, etc.
• You appreciate teamwork: You enjoy collaboration and working in a team

What we can offer

• The possibility to grow, to try new things, and to fail and to learn in a supportive and encouraging environment
• 1-2 weeks in person onboarding process, and Get2KnowYourTeam events, where we have the chance to meet in person in our Headquarters in Vienna
• Vacation days according to the local labor law
• Flexible working hours
• Company hardware of your choice (Windows, Linux or Mac)
• A budget for personal and professional development and the possibility to work on your career path with your Team Lead
• Individual access to a mental health platform, because we care about a mindful environment
• A vibrant, inclusive company culture that values your well-being and personal growth
• Our shared office space, if you happen to be in Berlin, Madrid or Milan
• If you are in Vienna
• • A hybrid work arrangement
  • A public transportation ticket
  • Access to a spacious and amazing office close to a subway station (Neubaugasse)
  • Want to learn more about our benefits?

Why choose fiskaly?
Forget monotony and rigid structures - fiskaly is all about innovation, openness, and flexibility. We're a team that celebrates diversity and is driven by the challenge of transforming an industry. Still thinking you might not tick every box? We say, apply anyway. We believe in growth, learning, and the unique value you bring to the table.