What is the digital receipt by fiskaly?

[Our digital receipt product offers a simple and easy way for POS vendors to replace the printed receipt with a digital one](/digital-receipt), increase customer satisfaction, and add an additional touchpoint for the merchant to the consumer. An additional advantage: The integration of our receipt API into an existing POS is fast and seamless. One international API covers the requirements of different countries.

What are the benefits of digital receipts?

[Using digital receipts offers a wide range of benefits across industries](/blog/digital-receipt-in-retail), besides being a sustainable alternative to paper receipts. The benefits of digital receipts range from an improved customer experience to saving costs and [exploring an additional marketing touchpoint directly on the electronic receipt](/blog/digital-receipt-use-cases).

How is the digital receipt issued to the consumer?

The electronic receipt can be handed to the consumer in various ways, depending on the preference of the merchant. The following delivery methods are possible: * [Dynamic QR Code](/blog/static-and-dynamic-qr-code) * [Static QR Code](/blog/static-and-dynamic-qr-code) * SMS / Email * Loyalty card

Does the digital receipt fulfill the receipt issuing obligation (Belegpflicht)?

Yes, in order to fulfill the [receipt issuing obligation (Belegerteilungspflicht) in Austria](https://www.wko.at/service/steuern/Registrierkassen--und-Belegerteilungspflicht.html) and the [receipt obligation (Bonpflicht) in Germany](https://kassensichv.net/en/articles/receipt-issuance-obligation-in-germany-background-effects-and-alternatives), customers must be given a receipt, which is also possible in digital form.

What is the dynamic QR Code when issuing digital receipts?

[The dynamic QR code is a simple, intuitive, and anonymous](/blog/static-and-dynamic-qr-code) way for consumers to receive digital receipts on their phones. After successful payment, a QR code is shown on a consumer-facing display in the store. The consumer can scan this QR code, which opens a web page containing the digital receipt.

What is the static QR Code when issuing receipts?

[The static QR code provides an alternative for merchants who don’t have a consumer-facing display to nevertheless issue the digital receipt](/blog/static-and-dynamic-qr-code) to the consumer. This is how it works: * A QR code that is unique to the store is generated once in the [merchant dashboard](http://receipt.fiskaly.com/dashboard). * This QR code is then printed and placed next to the cash register in the store. * Anytime during the checkout process, the consumer will scan this QR code. This will open a web page on the consumer’s phone, which generates a time-limited unique code. * The code is entered by the cashier into the POS system. * After successful payment, during the creation of the e-receipt, the code will be used to unambiguously match the receipt to the consumer. * Once the digital receipt is created, the web page on the consumer’s phone will be refreshed, and the digital receipt will be shown.

How is the static QR Code implemented?

In order to utilize the static QR Code for electronic receipt delivery, the following requirements should be met: * Configuration of a static QR Code for the organization via our [API](https://developer.fiskaly.com/api/ereceipt/v1#operation/CreateStaticLink) or the [merchant dashboard](https://receipt.fiskaly.com/dashboard) * Functionality to input the code generated by the consumer into the POS system (for example by scanning the QR Code or barcode during the checkout process) * [Adding the received code during digital receipt creation](https://developer.fiskaly.com/api/ereceipt/v1#tag/Receipts/operation/CreateReceipt) in the field *user_association.pending_receipt_id* * Once the receipt is created, the webpage on the consumer’s phone will automatically refresh and show the digital receipt. You can [find a detailed guide to creating static links in our developer resources](https://developer.fiskaly.com/api/ereceipt/v1#tag/Configuration/operation/CreateStaticLink).

How can consumers store digital receipts?

In order to store digital receipts on their devices, consumers can * Download the receipt as PDF * Forward the receipt by e-mail * [Add the digital receipt to Google Wallet™](/blog/digital-receipt-by-fiskaly-integrated-into-google-wallet)

Should all receipts, even if printed, be created digitally with fiskaly?

Yes. In order to smoothen the process at the checkout, we recommend to create digital receipts as the new default, and only print a receipt afterwards, if explicitly requested by the consumer.

Does a customer identification number have to be added to the digital receipt?

If a consumer is using and showing a loyalty card at the checkout, we recommend to include the card-type and card-ID in the request for creating the digital receipt. This will facilitate and improve the customer experience at the checkout, as it allows fiskaly to match and deliver the receipt to the consumer if the card was registered before.

Can a receipt be matched to a cash-paying consumer?

Matching the receipt to a consumer requires some form of user identification and previously given consent. On cash payments, the receipt can still be matched to loyalty cards if available.

How can a digital receipt be added to Google Wallet™ or Apple Wallet?

[The digital receipt by fiskaly can easily be added to Google Wallet™](/blog/digital-receipt-by-fiskaly-integrated-into-google-wallet) or [Apple Wallet](https://www.fiskaly.com/blog/digital-receipt-by-fiskaly-integrated-into-apple-wallet) by clicking the “Add to Google Wallet™” or "Add to Apple Wallet" button found at the bottom of the receipt.

I am an EV charging provider, can I use the fiskaly digital receipt?

Yes, the fiskaly digital receipt can be integrated in the EV charging payment process and ensure a seamless customer experience. **Benefits of the digital receipt for EV charging providers:** * Offering electronic receipts comes with significant savings in hardware costs and manual maintenance efforts of printers at individual charging stations. * The customization of digital receipts offers many opportunities to include branding, discount offers, and other messages directly on the receipt, making it [an efficient customer touchpoint](/blog/digital-receipt-use-cases). * By providing e-receipts, you ensure compliance with regulatory requirements. With the [integration of one single e-receipt API](https://developer.fiskaly.com/api/ereceipt/v1), you can cover all countries that accept digital receipts. * The retrieval of the digital receipt through scanning a QR code does not require the disclosure of any personal data from customers, making them more likely to use it.

As a payment service provider, can I use the fiskaly digital receipt to issue payment slips from payment terminals?

Yes, payment service providers can use the fiskaly digital receipt to enable the issuing of e-receipts from payment terminals. Upon card processing and authorization of the transaction, the terminal generates a digital receipt instead of a printed one.

What is the merchant dashboard?

The [merchant dashboard](/digital-receipt#merchant-dashboard) is an intuitive user interface where merchants can easily customize their receipts to utilize them effectively for their business needs. Features include adding logos, images and custom text to the e-receipt, insights into receipt performance, and more. To use the fiskaly merchant dashboard as a retailer/merchant, your POS provider must be connected to fiskaly’s service.

Can I already test the digital receipt API?

Yes, [you can already test our openly available API for the digital receipt](https://developer.fiskaly.com/api/ereceipt/v1). In order to enable LIVE access, please contact our sales team at [sales@fiskaly.com](mailto:sales@fiskaly.com).

In which form is the data transfered to fiskaly?

The receipt data is sent to fiskaly in a structured JSON format. [Detailed information regarding the fiskaly eReceipt API can be found in our developer resources](https://developer.fiskaly.com/api/ereceipt/v1).

In which countries is the digital receipt available?

The digital receipt can be implemented and issued in all European countries, where legislation allows for the replacement of the printed receipt with a digital one. These include, among others, Germany, Austria, France, and Spain.

Where is the receipt data being stored?

The data is stored in a GDPR-compliant way in the EU.

FAQs about the digital receipt

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General questions

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General questions

What is the digital receipt by fiskaly?

What are the benefits of digital receipts?

How is the digital receipt issued to the consumer?

Does the digital receipt fulfill the receipt issuing obligation (Belegpflicht)?

What is the dynamic QR Code when issuing digital receipts?

What is the static QR Code when issuing receipts?

How is the static QR Code implemented?

How can consumers store digital receipts?

Should all receipts, even if printed, be created digitally with fiskaly?

Does a customer identification number have to be added to the digital receipt?

Can a receipt be matched to a cash-paying consumer?

How can a digital receipt be added to Google Wallet™ or Apple Wallet?

I am an EV charging provider, can I use the fiskaly digital receipt?

As a payment service provider, can I use the fiskaly digital receipt to issue payment slips from payment terminals?

What is the merchant dashboard?

API

Can I already test the digital receipt API?

In which form is the data transfered to fiskaly?

Countries & requirements

In which countries is the digital receipt available?

Where is the receipt data being stored?

Want to learn more about digital receipt by fiskaly. ?

Webinar Series “Fiscalization in Spain” – Invoicing and digital receipts

Beyond the transaction: How digital receipts are reshaping retail

The hidden benefits of digital receipts in the service industry

Want to learn more about digital receipt by
fiskaly.
?