FAQs about the digital receipt.
- Receipt
- FAQ
Our digital receipt product offers a simple and easy way for POS vendors to replace the printed receipt with a digital one, increase customer satisfaction, and add an additional touchpoint for the merchant to the consumer.
An additional advantage: The integration of our receipt API into an existing POS is fast and seamless. One international API covers the requirements of different countries.
Using digital receipts offers a wide range of benefits across industries, besides being a sustainable alternative to paper receipts. The benefits of digital receipts range from an improved customer experience to saving costs and exploring an additional marketing touchpoint directly on the electronic receipt.
The electronic receipt can be handed to the consumer in various ways, depending on the preference of the merchant. The following delivery methods are possible:
Yes, in order to fulfill the receipt issuing obligation (Belegerteilungspflicht) in Austria and the receipt obligation (Bonpflicht) in Germany, customers must be given a receipt, which is also possible in digital form.
The dynamic QR code is a simple, intuitive, and anonymous way for consumers to receive digital receipts on their phones. After successful payment, a QR code is shown on a consumer-facing display in the store. The consumer can scan this QR code, which opens a web page containing the digital receipt.
The static QR code provides an alternative for merchants who don’t have a consumer-facing display to nevertheless issue the digital receipt to the consumer. This is how it works:
In order to utilize the static QR Code for electronic receipt delivery, the following requirements should be met:
You can find a detailed guide to creating static links in our developer resources.
In order to store digital receipts on their devices, consumers can
Yes. In order to smoothen the process at the checkout, we recommend to create digital receipts as the new default, and only print a receipt afterwards, if explicitly requested by the consumer.
If a consumer is using and showing a loyalty card at the checkout, we recommend to include the card-type and card-ID in the request for creating the digital receipt. This will facilitate and improve the customer experience at the checkout, as it allows fiskaly to match and deliver the receipt to the consumer if the card was registered before.
Matching the receipt to a consumer requires some form of user identification and previously given consent. On cash payments, the receipt can still be matched to loyalty cards if available.
The digital receipt by fiskaly can easily be added to Google Wallet™ by clicking the “Add to Google Wallet™” button found at the bottom of the receipt.
Yes, you can already test our openly available API for the digital receipt. In order to enable LIVE access, please contact our sales team at sales@fiskaly.com.
The receipt data is sent to fiskaly in a structured JSON format. Detailed information regarding the fiskaly eReceipt API can be found in our developer resources.
The digital receipt can be implemented and issued in all European countries, where legislation allows for the replacement of the printed receipt with a digital one. These include, among others, Germany, Austria, France, and Spain.
The data is stored in a GDPR-compliant way in the EU.