Privacy Policy

We care about your data.

We, at fiskaly GmbH. and its affiliates, put great efforts in making sure that we secure your personally identifiable information and use it properly.

The protection of your personal data is very important to us. Therefore we process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing within the framework of our website.

Contact with us

If you contact us via the form on the website or by e‑mail, your data will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.

Data storage, customer account

If you decide to create a customer account with us via our website, the data you enter at registration and in the course of use will be collected and stored for the purpose of fulfilling the contract and customer care. A revocation to process this data can be carried out at any time by deleting the customer account via the application used.
The collected data will be deleted as soon as processing is no longer required in accordance with tax and commercial regulations (e.g. retention periods).

We would like to point out that for the purpose of the simpler purchase process and for later processing of the contract, data such as the buyer’s name, address and bank details store data such as the buyer’s name, address and bank details.

In addition, for the purpose of processing the contract, the following data is also stored with us: Company name, company address, UID and/or tax number, e‑mail address, telephone number

The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data, we will not be able to conclude the contract with you. Data is not transmitted to third parties, with the exception of the transfer of credit card details to the processing bank institution provider payment service providers for the purpose of debiting the purchase price, to trust service providers for the purpose of acquiring for RKSV compliant Certificates, to the transport company contracted by us/shipping company for the delivery of goods as well as to our tax advisor to fulfil our tax obligations.

In the event of a conclusion of the contract, all data from the contractual relationship will be stored until the expiry of the tax retention period (7 years).

The dates name, address, purchased goods and date of purchase are also stored until the end of the product liability (10 years). Data processing is carried out on the basis of the statutory provisions of § 96 (3) TKG and Art 6 (1 lit a) and/or lit b (necessary for the fulfillment of the contract) of the GDPR.

Server log data

The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

  • The type and version of browser used
  • The used operating system
  • Referrer URL
  • The host name of the accessing computer
  • The time of the server inquiry
  • The IP address

This data is not merged with other data sources.

The basis for the processing of data is Art. 6 Sect. (1) lit. F DSGVO, which authorises the processing of data for the performance of a contract or pre-contractual measures.

Web-Analysis

Our website uses functions of web analytics services. Cookies are used to analyse the use of the website by your users. The information generated thereby is transmitted to the server of the provider and stored there.

You can prevent this by setting up your browser so that no cookies are stored.

We have concluded a corresponding contract data processing contract with the provider.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The use is made on the basis of Article 6 para. 1 p. 1 lit. F. GDPR. Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of the website such as

  • browser type / version,
  • Operating system used,
  • Referrer URL (the previously visited page),
  • Hostname of the accessing computer (IP address),
  • time of server request,

are usually transmitted to a Google server in the US and stored there. Google will not associate your IP address with any other data held by Google. We have also extended the code “anonymizeIP” on this website to Google Analytics. This guarantees the masking of your IP address so that all data is collected anonymously. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website usage and internet usage to the website operator. You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all the features of this website to the full extent.

You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and by processing that data by Google by providing it at the following link. Download and install browser plugin: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent detection by Google Analytics by clicking on this link. An opt-out cookie is set to prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must reset the opt-out cookie.

We continue to use Google Analytics to analyze data from Double-Click and AdWords for statistical purposes. If you don’t want to, you can do the settings you want through the Google configuration for advertising. Information about the possible settings can be found here: https://support.google.com/ads/answer/2662922?hl=de

Your IP address will be recorded, but immediately pseudonymised. As a result, only rough localization is possible.

The relationship with the web analytics provider is based on “Privacy Shield.”

Data processing is carried out on the basis of the statutory provisions of § 96 (3) TKG and Art 6 (1 lit a) and f (legitimate interest) of the GDPR.

Our concern in the sense of the GDPR (legitimate interest) is to improve our offer and our website. Since the privacy of our users is important to us, the user data is

User data will be kept for 26 months.

Google reCAPTCHA

We use Google reCAPTCHA to protect improper interactions on our website and services.

The service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, below referred to only as “Google.”

Google guaranteed by EU-US Privacy Shield certification

Compliance with EU data protection requirements also in the processing of data in the US.

This service determines from which website a request is sent and from which IP address the so-called reCAPTCHA input box is operated. In addition to your IP address, you may also collect other information that is necessary to offer and ensure this service.

The legal basis is Article 6 (1) lit. f) GDPR. Our legitimate interest lies in the security of our website as well as in the defense against unwanted, automated access in the form of spam or the like.

Google offers more information about how to handle your user data in https://policies.google.com/privacy.

Google fonts

Google Fonts is used to display fonts on our website.
The service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, below referred only to “Google.”

By certifying under the EU-US Privacy Shield, Google guarantees compliance with EU data protection requirements even when processing data in the US.

To display certain fonts, a connection is established to Google’s servers in the United States.

The legal basis is Article 6 para. (1) lit. f) DSGVO. Our legitimate interest lies in the optimization and economic operation of our website.

Google determines which website your request was sent from and to which IP address the typeface is delivered.

Google offers under

https://policies.google.com/privacy

https://adssettings.google.com/authenticated

More information and the ability to prevent data usage.

Facebook

This website is the “Visitor Action Pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). It allows us to track the actions of users after whom they have seen or clicked on a Facebook ad. This allows us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, which means that we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which we will inform you about in accordance with our knowledge. Facebook can connect this data to its Facebook account and also use it for its own advertising purposes, according to Facebook’s record usage policy. You can allow Facebook and its partners to run ads on and off Facebook. A cookie can also be stored on your computer for these purposes. By using this website, you agree to Facebook’s processing of the data collected about you in the manner previously described and for the purpose previously stated.

Newsletter

You have the option of subscribing to our Newsletter via our website. For this purpose we require your e‑mail address and your declaration that you agree to receiving the Newsletter.

You can cancel the subscription of the newsletter at any time. Cancellation is made directly via a link in the sent newsletter. Alternatively, please send your cancellation to the following e‑mail address: office@fiskaly.com. We will then immediately delete your data in connection with the newsletter delivery.

Contact requests

You can contact us by phone, email or contact form. The data you provide will be used to process the request. In order to process your request, the processing of this data is required. Without their provision, it is not possible for us to process your request.
Perception of your affected rights

You are entitled to the following rights: Right to information (Article 15 GDPR), right to rectification (Article 16 GDPR, “right to erasure (Article 17 GDPR), right to restriction (Article 18 GDPR), data portability (Article 20 GDPR) and right to Contradiction (Article 21 GDPR). You can assert these affected rights by e‑mail to office@fiskaly.com or alternatively by letter to the company’s address.
The right to complain to the Data Protection Authority

If there are any grounds for complaints about the processing of your data by us, you can contact the Austrian Data Protection Authority as a supervisory authority at any time: Wickenburggasse 8–10, 1080 Vienna, tel: + 43 1 52 152–0, dsb@dsb.gv.at.

General and contact

We reserve the right to change this Privacy Statement at any time with effect for the future, the current version is available on our website. You can contact us under the following contact details: fiskaly GmbH, office@fiskaly.com