Technical CSM & Pre-Sales Specialist

Job Details

• Location: Vienna
• Languages: English, and French is mandatory, and any other European language is a plus
• Experience: Some experience in technical support, consulting, pre-sales engineering, or related customer-facing technical roles. 
• Contract: Full-time, permanent
• Gross salary range: €40k–€50k/year

🚀 Join fiskaly! Help Us Simplify Receipts for Millions

Millions of people interact with fiskaly every day, even if they don’t realize it. As a B2B company, we power the retail technology behind digital receipts and secure, legally compliant transactions.

By making receipts tamper-proof through digital signatures, we help fight tax fraud. And with our paperless receipt solution, we offer consumers a modern alternative while helping merchants streamline their operations.

Sure, our solutions sound complex but our mission is simple: make receipts easy for everyone.

💼 The Role

As a Technical Customer Success Manager & Pre-Sales Specialist at fiskaly, you’ll be the primary technical consultant and advocate for our customers. You will guide them from initial technical discovery and onboarding through to complex audits and self-certifications.

You’re not only customer-focused but also tech-savvy, comfortable digging into APIs, and capable of translating complex requirements into practical solutions. Operating in a highly regulated environment, you will handle diverse customer needs under time pressure, act as a bridge between Sales and Engineering, and actively leverage AI tools to streamline our support workflows and documentation.

🛠️ What You’ll Do

• Pre-Sales & Technical Consulting: Lead customer calls to understand their specific needs and guide them on how to best utilize our solutions. Act as the technical anchor during the sales process.
• Audit & Certification Support: Accompany and support customers through critical audit and certification phases under tight deadlines. Collaborate on self-certifications and reach out to relevant regulatory authorities when necessary.
• Technical Troubleshooting: Analyze, reproduce, and resolve complex customer issues using logs, requests, and developer tools. Create internal reports, follow up on open issues, and escalate to engineering when needed.
• AI-First Enablement: Actively use AI tools (like ChatGPT and other LLMs) to prepare customer interactions, structure solutions, and rapidly generate documentation. Champion the adoption of AI to improve efficiency across the team.
• Documentation & Guidance: Create and maintain tailored technical guidance, user guides, FAQs, and troubleshooting articles for developer audiences.
• Customer Onboarding: Facilitate a smooth start by leading technical kick-off calls and helping customers seamlessly integrate our APIs.
• Cross-Functional Collaboration: Act as the voice of the customer across Sales, Product, and Engineering to translate customer needs into actionable insights.

👀 What You Bring

• Language & Experience: You have full professional fluency in English and French, a solid technical foundation, and a background (or strong interest) in tech support, consulting, or pre-sales.
• Complex Environments: You have experience—or thrive—working with customers in complex, regulated environments and can gracefully handle pressure during audit phases.
• API Knowledge: You are familiar with REST APIs, logs, and developer tools (e.g., Postman, curl), and know your way around basic debugging.
• Communication: You possess strong communication skills and can effortlessly explain complex technical concepts to non-technical stakeholders (and vice versa).
• AI Experience: You have hands-on experience with LLMs and a strong interest in leveraging AI to optimize daily workflows and customer experiences.
• Work Style: You value diversity, work well independently in a fast-paced setting, and bring an authentic, customer-first mindset to the table.

✅ What We Offer

We’re building products that matter, and we know that takes focus, trust, and the right environment. Here’s what you can expect:

• The possibility to grow, to try new things, and to fail and to learn in a supportive and encouraging environment
• 25 vacation days/year if you’re in Austria
• Flexible working hours and a hybrid work arrangement
• Opportunities for personal and professional development
• A public transportation ticket
• Company hardware of your choice (Windows, Linux or Mac)
• Access to a spacious and bright office close to a subway station (Neubaugasse U3)
• A vibrant, inclusive company culture that values your well-being and personal growth

✨ Why fiskaly?

We work on real problems that have impact, not vanity projects. Our team is pragmatic, direct, and focused on building solid tech for an industry that needs it. We care about how things work, not how they look on paper.

If that resonates, you’ll probably enjoy working here.